Shipping & Returns
SECTION 1 - SHIPPING & PROCESSING
Please allow 2-3 weeks for processing and shipping on normal orders. You should receive an email with a tracking number once your order has been processed.
Custom orders may take slightly longer than normal depending on the complexity and number of products you are ordering. If you have any questions regarding the status of a custom order you may contact one of our customer service specialists Click Here For Contact Form!
SECTION 2 - REFUNDS AND RETURN POLICY
Kaspar Manufacturing takes great pride in the quality of both our products and our customer service. If you have an issue with a product that we have built, we would appreciate the opportunity to come up with a satisfying solution.
If an item was not delivered in “as described” or “as guaranteed” condition, we will issue a full refund within 14 days of receipt of item. Refund will be issued after item is returned and inspected for condition. Shipping cost may or may not be refunded dependent on the situation.
We want our customers to be pleased with their Custom Bench experience. If for any reason you have a problem, please feel free to call our office and discuss it with us. We will always do our best to accommodate your needs. All returns must have prior approval from Kaspar Manufacturing and will be assigned an RA number and paperwork to go with the return. Returns must be received no later than 10 business days from date of RA and will be inspected for condition before any refund or exchange occurs.
Cancellation of custom orders may be done via email or by calling one of our customer service representatives prior to production of the order. You may cancel a custom Custom Bench order, but the initial deposit is non-refundable after 3 business days of receipt of down payment. We understand that individual situations may vary, so please contact our customer service department to discuss cancellation options.
A Custom Bench comes with a 1-year warranty for the original purchaser. Warranty does not cover any problems caused by user neglect.